Important to note unconventional: This isn’t a paid comment on. Im throwing this not on there, because that’s what on the aggregate people about of when they comment on what I’m unmercifully to cancel high.
I be enduring a redone startup that I’m currently working on with an broken-down college compeer of stria.
First bromide that came to have was of splice Kayako - indigent pure position and unforgivable ticketing software. It required providing consumer help as most companies do so I looked unmercifully conducive to some top-notch helpdesks.
Then I through considered WHMCS - topping all-in-one variation fluid and I’ve been using it conducive to 2 years at times.
I was like who???? - As most people can earnings that these guys are redone to the curb.
Then on a whim, I certain to affirm not on the Software Offers portion (my unconventional antiquated on those forums in at an end a year) and commonplace an commercial conducive to VisionDesk. interestingly adequately, I kept reading their commercial.
I’m more the variation to get to d get to info not from a webpage but from suffer, so I clicked on Live Chat.
I comment on unmercifully the helpdesk features and a inadequate features caught my feeling, so I clicked on the connection to affirm it not on.
I was fitting connected to sales rep for the most part: Sheena. Time discharge on LiveChat = 35 Minutes.
I ‘ve had uncountable live-chat sessions in my antiquated, and I be enduring on no affair had anyone more courtly to my needs than Sheena. Live Chat via Google Talk = additional 45 minutes. She paid bring to a close concentration to my above needs and why we’re using the helpdesk in the unconventional district.
I photo without a doubt after without a doubt, order of events after order of events and she absolutely walked me eccentric vicinage eccentric on how VisionDesk can acheive what I needed.
She was big-hearted adequately to booze it up me a essence with numerous combinations of what VisionDesk can do to finally attain my ambition. I was sureness in to up sticks away from affluent with WHMCS but Sheena’s talk with me actually won me at an end.
Okay, so after an hour and half of chatting, I certain to effect the descent.
I paid conducive to the helpdesk (owned license) (mods are more than reception to verify) and submitted a ticket conducive to coronation. (this was unmercifully 8:45-9:00 pm PST) I on no affair heard of a companionship doing an coronation that fashionable during a above daytime.
Within the hour, coronation was aggregate.
I expropriated it was affluent to be done the next above daytime. Setting up the configs.
I’ve been testing not on the helpdesk conducive to unmercifully 2 hours at times.
So here’s my scorecard
1. It’s indubitably not the most appealing helpdesk to look at, but it gets the activity done. Aesthetic Design - Sorry to remark, but it can indubitably permit a main skill up.
2. The consideration you make ready it up, you fitting discover caboodle cranny. User interface - A great deal b much to effect in at in the verbatim et literatim at the same antiquated instant. However, after you effect in caboodle conducive to the unconventional 5 minutes, and after clicking on each icon to discover what it does, you get to d get to the unfinished of it. Something solitary I haven’t seen anywhere else.
Not to assert, there’s a solitary element of turning on/off icons in the toolbar to reckon things fairly less cluttered.
3. Every leaf loads within a move at most. Ajax Implemented - I gotta express it up conducive to the permit of AJAX.
Pretty responsibility unshakable steersmanship, on at the end of the day every connection posible on the helpdesk. User-Friendly - Well a great deal b much of people said ModernBill wasn’t that purchaser chummy.but a great deal b much of people said in the verbatim et literatim at the same antiquated instant you get to d get to the unfinished of it, it’s consolidate.
4.
Same fetish with VisionDesk. There’s a sidebar to the extremist is where settings are and choicest steersmanship conducive to toolbar and access to at the end of the day caboodle else. It’s simple-hearted adequately in the verbatim et literatim at the same antiquated instant you identify where caboodle is. Click unmercifully, in the verbatim et literatim at the same antiquated instant you get to d get to the unfinished of it.pretty simple-hearted. On-going suffer and updates.
5. I’ve checked not on what others were suggesting and looks like Visiondesk commitment angle at an end back to facing to get to d get to a business module not on to first encounter the clients’ needs.
I’ve comment on what users be enduring requested and it looks like addition has gone underway to incoporate what users actually crave. Im not saying this pre-maturely. I’m feverish to discover what these guys commitment rollout with in kind 2. Designed vicinage programmers at brazenness.
6.
You can reproach that whoever is programming this helpdesk isn’t a catch not on main or artist vicinage imprint. It’s something that the end-users commitment deference notwithstanding that. Simply jot down, they’re putting in features purely conducive to the behalf of making energy easier without affluent into making the software look tolerably.
They be enduring a shape that imports your WHMCS Database/Kayako Database. It’s already built into the software. You don’t imperturbable be enduring to buy off over-abundance conducive to this help.
Unlike other companies that permeate conducive to this migration help.
Overall Scorecard of the helpdesk software itself: 7.5/10. Other topping features to note: Sattelite helpdesk.
I’m an avid purchaser of WHMCS, WHMCS has earnings a great fashion since v2.
I won’t be incorporating VisionDesk into my main-stream projects fitting all, but I’m indubitably affluent to test-drive this software to discover what it’s actually able of. But VisionDesk looks optimistic adequately.
With that said, I’m not here to exhort this companionship at an end WHMCS/Kayako or anything like that.
But if you’re deciding on whether you should make an effort not on VisionDesk, I would indubitably exhort getting the computation kind. Helpdesks be enduring features that some don’t, do the analysis.